Customer Service Representative : Contracting and Licensing Support (38729) - (glendale, california)
Posted: Monday, March 13, 2017 5:38 PM
New York Life Insurance Company ("New York Life" or "the company") is the largest mutual life insurance company in the United States*. Founded in 1845, New York Life is headquartered in New York City, maintains offices in all fifty states, and owns Seguros Monterrey New York Life in Mexico.
New York Life is one of the most financially strong and highly capitalized insurers in the business. The company reported 2015 operating earnings of 1.875 billion. Total assets under management at year end 2015, with affiliates, totaled 528 billion. New York Life holds the highest possible financial strength ratings currently awarded to any life insurer from all four of the major ratings agencies: A.M. Best, A++; Fitch AAA; Moody's Aaa; Standard and Poor's AA+. (Source: Individual Third Party Ratings Report as of 8/11/15).
Financial strength, integrity and humanity-the values upon which New York Life was founded-have guided the company's decisions and actions for over 170 years.
Customer Service Representative : Contracting and Licensing Support
Are you a personable, customer:service oriented individual? Are you interested in helping people protect their future? Are you interested in a career with an industry leader? If so, New York Life Insurance Company may be the company for you.
New York Life has over 120 General Offices throughout the country. The General Office is the companys first point of service for our agents and policyholders. We help our agents make a difference in the lives of countless people in your community. We employ highly trained customer service professionals responsible for supporting the insurance agent management team by handling new business sales processing and administrative support functions. Our goal is to deliver best:in:class service to our agents and clients in a cost:effective manner.
New York Lifes Service Organization strives to provide best in class service by making every service experience a positive one. It is the hallmark of what we do and how we keep good going. We are looking for customer focused accountable, efficient and engaged professionals who are dedicated to and guided by a commitment to service excellence.
:Processing agent contract and license requirements; resident and non:residence requirements, license renewals, and funds related to contract and license functions.
:Providing customer service to policy holders and agents
:Supporting agency management in the recruiting and on:boarding of new agents to include setting up cubicle, mailbox, phone/ voicemail, stationery and business cards, brochures and sales materials.
:Support agency management in supervision of agents including review and documentation of Supervisory Interview and Inspection (SII) process and preparing reports.
:Participates in event planning for training sessions, kick:off events and other meetings.
:Receptionist duties; answering incoming calls, greeting customers and potential agent candidates.
:Daily correspondence including email, bulletins, opening mail, etc
:Associates, or Bachelors degree preferred, or equivalent years of related experience
:1 : 3 years of related Administrative Assistant and Customer Service experience highly preferred
:The ideal candidate should have experience managing expense reports, complex calendars, reports, and email communications
:Strong computer skills and ability to multitask
:Strong written and verbal communication skills required
Training and Development:
Representatives undergo on: the:job training to learn about the insurance industry, product and policy provisions and transaction processing. Coaching and feedback is provided to help you gain the necessary skills to be successful.
This is a full:time position Monday through Friday. Candidates should be flexible to work any 7.5:hour shift between 8:00 AM : 5:00 PM during the work week.
• Location: glendale, San Fernando Valley
• Post ID: 103873923 sanfernandovalley