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Posted: Thursday, July 27, 2017 4:42 PM

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The Garland 

Position:   Night Audit  

Department: Front Office  

Division:   Rooms

Position Purpose: Provide efficient, courteous and quality service to guests according to company standards and procedures. Timely reporting of all resort revenues and settlements, maintaining associated records and databases. Third shift position.

Essential Functions:

  • Performs front desk responsibilities to include greeting guests, performing guest transactions, answering the telephone, providing wake-up calls, processing individual reservations, balancing credit card and cash transactions, and taking accurate messages for guests and management. 
  • Responsible for a working      knowledge of the property management system (Opera) and all point of sales      systems (Opera, Lodgenet, Micros, Protobase). 
  • Post and verify that room tax      have been run on all occupied rooms; check and balance all food and      beverage systems. 
  • Complete all Night Audit      procedures such as cash reconciliation and DSTAT. 
  • Receives and resolves guest’s complaints and provides information within scope of authority. 
  • Completes shift checklist.
     
  • Monitors front desk areas for safety, security, and appearance and reports any injuries, accidents or problems as necessary. 
  • Works with housekeeping and maintenance departments to assess room status for cleanliness, maintenance and any repair work. 
  • Responsible for accurate cash control to include keeping cash drawer at a minimum and ensuring that all funds are accounted for and deposits made according to policy. 
  • Check arrival details for next day and assign rooms appropriately. 
  • Perform other duties as assigned.

    Position Requirements:
    Knowledge, Skills & Abilities: Able to work independently, has good judgment, problem solving, and decision-making skills. Organization and time management skills. Service oriented. Good oral and written communication towards guests, supervisors, peers, and/or subordinates. Able to guide, direct, and motivate others.

    Education/Experience: High School or equivalent. 6+ months previous work experience in a guest service position required, preferably within the hospitality industry.

• Location: San Fernando Valley

• Post ID: 120503163 sanfernandovalley
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