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Posted: Tuesday, March 14, 2017 2:46 PM

A Concierge is responsible for assisting guests with various tasks related to their visit and for providing information about the hotel and the local vicinity in the hotels continuing effort to deliver outstanding guest service and financial profitability. What will I be doing? As a Concierge, you would be responsible for assisting guests with various tasks related to their visit and for providing information about the hotel and the local vicinity in the hotels continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be performing the following tasks to the highest standards: Provide information, recommendations and booking services for a variety of guest inquiries, including, but not limited to, directions, hours of outlet operation, hotel services, transportation and travel arrangements, tour and event tickets, restaurant reservations, and medical care Process and deliver messages for guests Retrieve mail, small packages and facsimiles for guests as requested Arrange and confirm recreational, business and dining activities both inside and outside the hotel for guests Respond to special requests for services including, but not limited to, dentists, doctors, child care, florists, etc. Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner Register VIP guests, as needed Promote Company marketing programs and distribute printed materials, as neededQualifications for Concierge: Required: Fluency in English, professional presentation, strong verbal and written communication skills 2 years minimum Concierge experience Computer skills Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow:up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand and anticipate guests needs and desires; work cohesively with co:workers as part of a team; work with minimal supervision at times; maintain confidentiality of guest information and pertinent hotel data. Excels in a team environment. Strong preference for: Five Star experience, Forbes Additional language skills in German, French, Spanish, Arabic, Japanese, Korean or Chinese. International experience in the luxury market What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality : Were passionate about delivering exceptional guest experiences. Integrity : We do the right thing, all the time. Leadership : Were leaders in our industry and in our communities. Teamwork : Were team players in everything we do. Ownership : Were the owners of our actions and decisions. Now : We operate with a sense of urgency and discipline. In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full:service hotels and resorts to extended:stay suites and mid:priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision A?to fill the earth with the light and warmth of hospitalityA? unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

Source: https://www.tiptopjob.com/jobs/64824318_job.asp?source=backpage


• Location: San Fernando Valley

• Post ID: 104827253 sanfernandovalley
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