Service • Accurately identifies real/potential problems affecting the service and implements solutions with follow through and communication. • Actively participates in service, departmental and hospital wide committees as assigned, providing ongoing communication to those one represents. • Advances the patient experience agenda in Surgical Services. People • Coaches immediate subordinates providing feedback; constructive critique of work; facilitates individual development plan; and documents their job performance. • Adheres to all Human Resource policies. • Effectively communicates departmental, organization and industry information to staff. • Facilitates evidence based employee engagement practices. • Effectively builds strong relationships and networks to deliver upon organizational and department goals. Quality • Defines standards of emergency department care and develops processes to measure and ensure consistent compliance. • Develops, implements, and evaluates an ongoing emergency services program which assures quality patient care consistent with the Hospital mission. • Monitors compliance with regulatory, accrediting and hospital policy for patient services, and environmental and personnel safety. • Oversees a PI program that consistently monitors and evaluates critical aspects of care. • Is responsible for department’s operational excellence; ensures department delivers quality services in accordance with applicable policies, procedures and professional standards. • Follows the Hospital Exposure Control Plans/Bloodborne and Airborne Pathogens. Finance • Seeks new program strategies and/or program enhancements which would expand patient services. • Develops, prioritizes and defends a capital equipment requests. • Is responsible for the fiscal management of department; assures proper utilization of organization’s financial resources. Growth • Advances the growth agenda for Surgical Services. Community • Demonstrates a poised and confident demeanor that reassures others and commands respect within the organization and the community. • Develops and builds strategic external networks.
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