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Posted: Wednesday, November 15, 2017 7:51 PM

Job Description:/h3:

Vow To Be Chic offers designer bridesmaid dress rental online, bringing cost savings and convenience to the bridesmaid experience. The total cost of being a bridesmaid averages 1,700, not to mention the countless hours spent planning and attending various events. Spending a few hundred dollars to buy a bridesmaid dress that will be worn only once is a source of tension between brides and bridesmaids. Coordinating dress selection, fitting, and purchasing for multiple bridesmaids located across the country also poses significant challenges. Vow To Be Chic introduces an affordable, convenient, and stylish alternative to the status quo, offering dresses to rent from 50, 55:85 off the retail price. With collaboration tools seamlessly built into the selection and buying process and flat:fee pricing that covers an at:home try:on, dry cleaning and insurance, Vow To Be Chic brings an age:old tradition into the 21st century. Being a bridesmaid is an expensive honor. Were here to help.
We are seeking a Customer Experience Manager to join our team You will be responsible for helping customers by providing product and service information and resolving technical issues.
Responsibilities:
Oversee and Manage customer experience team and day to day duties:
: Handling all escalated customer issues
: Ensure accurate and timely reporting of teams KPI
: Coach and Develop team members
: Collects teams feedback and shares with own leader and other departments.
: Actively contribute to the following team responsibilities:
:Provide industry leading support to all customers to ensure all orders are received in a timely and accurate manner.
:
Accurately document customer interaction information in multiple systems, strengthening the link between the customer and the warehouse.
:
Anticipate issues and take action as appropriate.
:
Collaborate with sales, marketing, warehouse, quality assurance and transportation and logistics providers to ensure that customer expectations are met.
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Quickly and accurately adjust and correct orders as needed.
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Build a professional relationship with customers to increase brand loyalty.
:
Maintain professionalism with composure and resilience.
:Share insights with management and other departments to facilitate continuous improvement in service delivery x200B; x200B;
Qualifications
::Bachelors degree or equivalent.
::2 years managerial experience in customer service.
::Excel proficient.
::Demonstrates positive attitude and curiosity.
::Displays a laser focus on the customer, the employee and a passion to make the right things happen.
::Demonstrates strong work ethic acting as an example to others.
::Able to multitask at high levels with multiple programs running and managing all medias.
::Strong organizational skills and attention to detail.

Company Description:/h3:
Vow To Be Chic is the first company to offer designer bridesmaid dress rentals, introducing cost savings and convenience to the bridesmaid experience, while bringing an age:old tradition into the 21st century. If youre interested in disrupting a 100 billion industry, then read on
The average cost of being a bridesmaid is 1,695, a figure that doesnt account for the countless hours a bridesmaid spends planning, consulting with the bride, and attending various wedding:related events preceding the wedding itself. Within this context, the purchase of a 300 bridesmaid dress that will be worn only once is a source of tension between brides and bridesmaids. Further, coordinating the selection, fitting, and logistics of dress purchasing for multiple bridesmaids located across geographic regions poses significant challenges. Vow To Be Chic introduces an affordable, convenient, and stylish alternative to the status quo, offering dresses from 99 that retail for an average of 300. By offering designer bridesmaid dress rentals online, Vow To Be Chic is a disruptive concept in t

Source: https://www.tiptopjob.com/jobs/73754393_job.asp?source=backpage


• Location: San Fernando Valley, Santa Monica

• Post ID: 146040582 sanfernandovalley
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