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Posted: Friday, August 4, 2017 7:49 AM

The primary responsibility of the Carrier Relations Specialist is to ensure that all of CallSourceA?s Toll Free and Local Numbers are routing correctly. Other responsibilities include; act as liaison between Operations and Information Technology (IT) Teams, such as Development Support and the Network Operations Center (NOC), by notifying IT teams of status updates/issues and providing answers regarding Toll Free or Local Number changes. In addition, this role will be responsible for updating cases, RespOrg changes and special projects.Secondary contact between Operations and Technology teams to resolve issuesMain contact for Toll Free RespOrg change requestsAssist in developing better processes between IT TeamsParticipate in communications between all CallSource departments: Client Support, New Orders, and Sales regarding workloads and prioritiesContacting and dealing with carriers for status updates, negotiations and working procedures Update and manage cases in SalesforceCreating and checking the accuracy of Letters of Authorization (LOAA?s) Provides Management with updates on the overall status of cases through regular reportingPrioritize and manage case queuesUnderstand and learn the technology used by the Carrier Relations DepartmentKeep track of inventory requests and future demands as neededFiling and Faxing LOAA?s and RespOrg documents Use programs such as 8MS, SMS/800 and carrier provided portals Assisting and working with Vanity PartnersAssisting the Vanity Department on issues, inventory and RespOrg change requestsAssigning Toll Free, Geo:Routed, Local and Vanity Numbers to CallTrack Accounts or HUBsOther duties that may be assignedSKILLS:Willingness to think outside the box and take on new challenges and opportunitiesHigh level of sound logic and analytical thinking to solve unusual and difficult problemsAbility to organize information in a logical manner and devise practical solutions to problemKnowledge of tools, techniques and good practices for protecting the integrity of corporate data and associated processing, company technology practices, standards and proceduresHigh level of patience when dealing with irate customers and partnersValues others input and expertise and is willing to learn from othersAbility and confidence to work independentlyAbility to analyze, interpret, document, and write reports of project activitySelf:starter approach to work, with an eagerness to consistently meet and exceed commitments/objectives and take on more responsibility.Excellent research, analytic, presentation and communication (written and verbal) skills.Must be organized, analytical, and detail:orientedFlexible and able to adjust priorities as situation demandsHighly energetic personality; great team playerAbility to recognize potential issues and escalate to appropriate management personnelAbility to exercise independent judgment and make sound decisionsThe ideal candidate will be knowledgeable and interested in CallTrack technology systems as well as 8MS and SMS/800Proficient with Microsoft Word, Excel, PowerPoint, Outlook and similar software programsEXPERIENCE:1:2 yearsA? experience in a Customer Service, IT, or Telecommunications role 1:2 yearsA? experience with CallTrack Operations in Account ManagementEDUCATION:BA or BS degree in Business, IT, Engineering or equivalent work experiencePHYSICAL REQUIREMENTS:Standing, sitting, vision, close:up work, extensive computer work, speaking on the phone


• Location: San Fernando Valley

• Post ID: 132928348 sanfernandovalley is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017