Posted: Sunday, March 12, 2017 8:02 PM
At Nuance, we empower people with the ability to seamlessly interact with their connected devices and the digital world around them. We are creating a world where technology thinks and acts the way people do by designing the most human, natural, and intuitive ways of interacting with technology. Our nimble technology uses analytics and advanced algorithms to transform the inanimate into animate and reduce complicated processes into simple ones. Join our Enterprise teamA?great customer service starts here. We design virtual assistants for intelligent and effortless customer service helping customers find the information they need using whatever channel they prefer. Summary: Lead a team of Client Success Managers responsible for day to day account management and renewals, for all NA enteprise accounts except AT and T and Verizon. Responsibilities: Manage daily activies of NA Client Service Managers; Own the renewal and account management process for several enterprise accounts; Perform necessary admin, HR and financial processes for team of 9+ staff; Provide status to NA Client Services Leadership; Manage customer escalations; Faciliate preparation and oversight for business reviews QualificationsNumber of Years of Work Experience: 7 Required Skills: Client Management, Staff Management, Chat domain expertise Education: BS/BA Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success. Nuance Communication Inc. is an equal opportunity employer. We evaluate qualified applicants without regard to race, age, color, religion, sex, national origin, disability, veteran status, gender identity, sexual orientation and other legally protected characteristics. The EEO is the Law poster and its supplement is available here. If you need a reasonable accommodation because of a disability for any part of the employment process, please call : Human Resources Department and let us know the nature of your request and your contact information.
• Location: San Fernando Valley
• Post ID: 104553433 sanfernandovalley