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Posted: Friday, March 10, 2017 4:56 PM

Job Description:/h3:
Recognized as one of the top 100 technology companies in Los Angeles and the Most Innovative Company of the Year by the Association of Corporate Growth, TouchCommerce is an industry:leading provider of Omni:channel customer engagement solutions, such as online chat, guides and others. We help enterprise companies convert online visitors to real buyers. In addition to providing a great work environment and a generous benefits package, TouchCommerce offers the perks of an idyllic location. Based in scenic Agoura Hills, California, TouchCommerce is just a few miles northwest of Los Angeles : close to the excitement of the city and away from its traffic. Close to Malibus famous beaches and Santa Barbara, we are also within a community of award winning schools.
A dynamic and rapidly growing organization, TouchCommerce is looking for dedicated professionals to contribute to and share in its continued success. We are searching for a Web Analytics Specialist to add to our team as a result of some new growth.

The goal of the Analytics and Optimization team is to continuously optimize how our clients engage with their customers through the omni:channel approach leveraging TouchCommerce technology. As part of that work, the Web Analytics Specialist supports a variety of recurring and ad hoc big data analyses in order to identify best practices and surface actionable key insights. The position is tactically focused on client:specific metrics and forming correlations and influences between TouchCommerce engagement solutions and client data. In this role, the Digital Marketing Analyst will develop an in:depth knowledge of our clients customer engagement channels, business model, online marketing strategy, and analytics tools in order to develop and optimize TouchCommerce solution strategies customized for assigned clients needs.

:Become a subject matter expert in behavioral targeting leveraging TouchCommerce technology
:Collaborate with the client and internal support teams in order to understand objectives, define engagement strategy, and identify analysis and optimization opportunities
:Inventory client site analytics, documenting performance of key funnels, flows and pages
:Track client and TouchCommerce performance on a weekly basis to derive insights and define best practices to communicate internally and externally
:Identify changes in customer behavior, technology performance, or financial results, and deliver the necessary insights by collaboration with other teams to explain them
:Deliver and present to assigned clients accurate, timely and data:driven slides that generate actionable insights
:Ensure internal processes are understood and followed to enable client satisfaction, retention, and growth and ensure account is profitable for TouchCommerce
:Recognize opportunities for process improvements
:Identify needs and opportunities for additional solutions and optimization opportunities
:Prove out and challenge existing best practices and assist in documenting proven findings, approaches, and strategies
:Use analytical insights to help other departments troubleshoot technical problems enable the entire organization to make more informed decisions through data
:Limited travel to client sites to present key account and practice findings
:3 years of experience in Analytics, Business Intelligence, or data driven business strategy
:Demonstrated analytical ability, particularly related to complex problems and concepts
:Experience with technology consulting, eCommerce, and/or Web Analytics preferred
:Highly proficient with Microsoft Excel, outstanding presentation skills
:Bachelors degree in Computer Science, Engineering, Business, Statistics or closely related field
We are committed to a company culture that puts employee wellness and work/life balance at the forefront. A com


• Location: agoura hills, San Fernando Valley

• Post ID: 104179353 sanfernandovalley is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017