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Posted: Tuesday, March 14, 2017 4:01 PM

Job Description:/h3:
The LANAIR Group
lanairgroup

Who We Are:

LANAIR Group, LLC is a premier IT Services Consultant firm with offices serving greater Los Angeles, Santa Barbara, Northwest Indiana/Chicago and Dallas. Our experienced team of engineers are specialized in: IT Services, Security Services, Unified Communications, Server Virtualization, Desktop Virtualization, Managed Services, Hosting Services and Education Services for 21st Century learners. LANAIR integrates the industrys best technologies and practices for each customers specific needs. We serve as an extension of our customers IT departments, enabling them to focus on their core business.

What We Want:

We require a professional Technical Client Account Manager.

We are looking for a person that can work dynamically with other members of our team, our vendor partners, our clients, and with potential clients. As such, this position utilizes senior level
technical/organizational skills to support our client relationships.

Ideally, this position will draw from experience in the IT industry, utilizing technical knowledge, excellent written and verbal communication ability and problem solving skills to satisfy customer inquiries and request for simple to complex IT solutions. However, an exemplary performer from another industry would be considered.

This position works as a client advocate in order to be LANAIRs correspondent in the field. This individual will be responsible for the day to day management of an established set of clients, within our Managed Services division.

Responsibilities include the following, but is not limited to:
:
Coordinate and maintain relationships with clients to assist them with intra:department personnel with general technical product support. This includes product information in White Papers, Sales and Marketing materials, reading through and assessing customer specifications from simple to complex customer requests.
:
Work closely with the Service Manager and Sales team members, providing consistent support.
:
Effectively communicate features and benefits of solutions and manage client expectations throughout the lifecycle of the account
:
Assist with vCIO initiatives and Managed Customers
:
Maintain in:depth product knowledge of the service offerings of the company
:
Advise customer on pricing, delays and any other information pertinent to order or request.
:
Onsite visit to client sites (local to Southern California).
:
Ability to conduct conversations with technical counterparts internally and externally with respect to technical, installation and trouble shooting.
:
Responsible for handling miscellaneous projects that help build customer intimacy to help LANAIR be faster, better and easier to do business with : to include, but not limited to, quotation follow up, phone surveys, pro:active customer calls, business development activities, etc.
:
Achieve and maintain a positive rapport with prospects and work to give them the best possible service
:
Responsible for entering and maintaining client information in LANAIR CRM system.
:
Must possess attention to detail.
The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the staff member assigned to this job.

Qualifications:
:
Friendly and conversational
:
Entrepreneurial
:Must be detail oriented, team player and technologically savvy
:Fast Learner
:Excellent written and verbal communication, strong editing skills
:Must be comfortable with Microsoft products
Whats so great about LANAIR?
We are an I.T. Services Company founded in 2006 run entrepreneurially by I.T. Service Engineers, so we understand the job and what it takes. As a fast growi

Source: https://www.tiptopjob.com/jobs/64771216_job.asp?source=backpage


• Location: San Fernando Valley

• Post ID: 104817878 sanfernandovalley
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