Posted: Wednesday, May 10, 2017 4:58 AM
At Nuance, we empower people with the ability to seamlessly interact with their connected devices and the digital world around them. We are creating a world where technology thinks and acts the way people do by designing the most human, natural, and intuitive ways of interacting with technology. Our nimble technology uses analytics and advanced algorithms to transform the inanimate into animate and reduce complicated processes into simple ones. Join our Enterprise teamA?great customer service starts here. We design virtual assistants for intelligent and effortless customer service helping customers find the information they need using whatever channel they prefer.Summary: Reporting to the Client Services team, the Digital Optimization Strategist will be responsible for maintaining the analytics and recommending optimizations for the program of a major client. They will be responsible for delivering data:driven ideas to make the program perform better, including presenting these ideas and performance updates to the client regularly. The Digital Optimization Strategist will partner with the Client Service Manager to deliver on the clients needs. Responsibilities:Ensure internal processes are understood and followed to enable client satisfaction, retention, and growth and ensure account is profitable for Nuance, including by identifying needs and opportunities for additional chat services and optimization opportunitiesInventory client site analytics, documenting performance of key funnels, flows and pagesMaintain launch and program documentation including business rule design, change management requests and support ticketsBaseline performance strategy creation for each clientWeekly client site performance tracking; deriving insights, key findings, and best practices to communicate internally and externallyMarry client site performance to chat performance trendsProduce data:driven slides for Business Review decks for clients, and present to clients; this may include limited travelProve out and challenge existing best practices and assist in documenting proven findings, approaches, and strategiesAssist in client planning and communication on strategic directionPossess the capacity to perform essential duties with minimal supervision and direction, and to mentor othersDemonstrate success in working with complex strategic clientsQualificationsNumber of Years of Work Experience: 5 Required Skills:Excellent Communication skills (written and oral)Creation and delivery of presentationsData AnalysisAdvanced Microsoft Excel skillsPreferred Skills:A/B and MultiVariate TestingeCommerceUnderstanding of web/digital conceptsEducation: Bachelors degree in business, finance, marketing or related field preferred.Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success. Nuance Communication Inc. is an equal opportunity employer. We evaluate qualified applicants without regard to race, age, color, religion, sex, national origin, disability, veteran status, gender identity, sexual orientation and other legally protected characteristics. The EEO is the Law poster and its supplement is available here. If you need a reasonable accommodation because of a disability for any part of the employment process, please call : Human Resources Department and let us know the nature of your request and your contact information.
• Location: agoura hills, San Fernando Valley
• Post ID: 115437718 sanfernandovalley