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Posted: Friday, March 10, 2017 10:07 AM

Job Description:/h3:
This position will be tactically focused on client:specific metrics and forming correlations and influences between chat and client data. The Digital Optimization Strategist II will work to understand our clients business, technical, and reporting requirements and to develop solutions to ensure success. This position includes developing an in:depth knowledge of clients website, business model, online marketing strategy, and analytics tools in order to develop and optimize solution strategies customized for assigned clients needs.
* Ensure internal processes are understood and followed to enable client satisfaction, retention, and growth and ensure account is profitable
* Inventory client site analytics, documenting performance of key funnels, flows and pages
o Maintain launch and program documentation including business rule design
o Manage and track change management request tickets and support tickets
* Baseline performance strategy creation for each client
* Weekly client site performance tracking; deriving insights, key findings, and best practices to communicate internally and externally
* Marry client site performance to chat performance trends
* Produce data:driven slides for Business Review decks for clients
* Identify needs and opportunities for additional chat services and optimization opportunities
* Prove out and challenge existing best practices and assist in documenting proven findings, approaches, and strategies
* Using analytical insights to help other departments troubleshoot technical problems
* Configure advance variables and program level settings
* Assist in client planning and communication on strategic direction
* Possess the capacity to perform essential duties with minimal supervision and direction
* Demonstrate success in working with complex strategic clients
* Demonstrate leadership skills and the ability to manage and mentor others
* Limited travel to client sites to present key account and practice findings
* A 4:year college degree is required, preferably a degree in business, finance or marketing or six years of relevant experience may be substituted for the 4:year college degree
* Five or more years of experience with technology consulting, eCommerce, and/or Web Analytics is highly preferred
* Must have superb communication skills (both written and oral), including group presentation skills. Employee is required to collect and analyze data; prepare memos, emails, and presentations of data collected
* Must have the ability knowledge of mathematics, statistics, and principles of finance to interpret collected data
* Ability to define problems, collect data, establish facts, and draw valid conclusions
* Have an advanced knowledge of Microsoft Excel and the ability to communicate complex data and ideas through Microsoft PowerPoint presentations
* Individual should have experience with Internet software and Database software
* Experience with standard web analytics systems is preferred
* Some experience in computer and/or web programming, including JavaScript, XML, Visual Basic, HTML, CSS, or SQL, is preferred
We are committed to a company culture that puts employee wellness and work/life balance at the forefront. A competitive compensation and benefits package is offered including medical, dental, vision, 401(k), along with weekly yoga classes and an onsite gym facility.
Nuance Communication Inc. is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics. The EEO is the Law poster is available here: . If you need a reasonable accommodation because of a disability for any part of the employment process, please call : Human Resources Department and let us know th


• Location: San Fernando Valley

• Post ID: 104084328 sanfernandovalley is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017