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Posted: Tuesday, March 14, 2017 2:37 PM

Job Description:/h3:
About You
Youll be a part of an awesome team of IT, design, marketing, and production professionals passionate about providing high quality products and service.
Primary Responsibilities:
:Answer, evaluate and prioritize incoming support requests from production staff and clients.
:Track issues and take ownership of problems and see them to resolution. Escalate issues and involve experts wherever required to resolve issues as quickly as possible.
:Troubleshoot and remediate hardware and software systems when necessary and make improvements to these systems to prevent future problems.
:Will be required to create detailed documentation on steps taken to identify and remediate root cause within ticketing system.
:Install, deploy and troubleshoot Windows based computers.
:Install, update, and repair software on various production systems.
:Miscellaneous clerical and computer work as required by IT Manager.
:Minimum 3 years of IT related experience.
:Self:starter, self:disciplined and able to work unsupervised.
:Ability to work as part of a team with shared responsibilities.
:Excellent documentation skills.
:Excellent customer service and communication skills to work effectively with clients, staff and vendors.
:Possess excellent organizational skills.
:Ability to work well with other people in a team oriented environment.
:Must be able to set priorities and be flexible in a fast:paced environment.
:Strong communication skills : ability to interface with both technical and non:technical clients
:Ability to train end users.
:Must have knowledge of commonly:used concepts, practices, and procedures within IT service delivery.
Bonus Points for:
:Experience with VMware and Linux.
:Knowledge of networking and support of various routers and switchers.
:Loving coffee.
:Having an interest in photography.
:Paid Time off and Holidays
:401k with company match
Job Type: Full:time
Company Description:/h3:
Richard Photo Lab is a quality:obsessed company, recognized as an industry leader in Professional Photography. Widely known for taking a great degree of care with our image processing, scanning and handling; Team Richard sweats the details of each and every photograph to consistently exceed expectations.


• Location: San Fernando Valley

• Post ID: 104828973 sanfernandovalley is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017