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Posted: Tuesday, March 14, 2017 2:37 PM

Job Description:/h3:
About You
Youll be a part of an awesome team of IT, design, marketing, and production professionals passionate about providing high quality products and service.
Primary Responsibilities:
:Answer, evaluate and prioritize incoming support requests from production staff and clients.
:Track issues and take ownership of problems and see them to resolution. Escalate issues and involve experts wherever required to resolve issues as quickly as possible.
:Troubleshoot and remediate hardware and software systems when necessary and make improvements to these systems to prevent future problems.
:Will be required to create detailed documentation on steps taken to identify and remediate root cause within ticketing system.
:Install, deploy and troubleshoot Windows based computers.
:Install, update, and repair software on various production systems.
:Miscellaneous clerical and computer work as required by IT Manager.
Requirements/Skills
:Minimum 3 years of IT related experience.
:Self:starter, self:disciplined and able to work unsupervised.
:Ability to work as part of a team with shared responsibilities.
:Excellent documentation skills.
:Excellent customer service and communication skills to work effectively with clients, staff and vendors.
:Possess excellent organizational skills.
:Ability to work well with other people in a team oriented environment.
:Must be able to set priorities and be flexible in a fast:paced environment.
:Strong communication skills : ability to interface with both technical and non:technical clients
:Ability to train end users.
:Must have knowledge of commonly:used concepts, practices, and procedures within IT service delivery.
Bonus Points for:
:Experience with VMware and Linux.
:Knowledge of networking and support of various routers and switchers.
:Loving coffee.
:Having an interest in photography.
Benefits
:Medical
:Dental
:Paid Time off and Holidays
:401k with company match
Job Type: Full:time
Company Description:/h3:
Richard Photo Lab is a quality:obsessed company, recognized as an industry leader in Professional Photography. Widely known for taking a great degree of care with our image processing, scanning and handling; Team Richard sweats the details of each and every photograph to consistently exceed expectations.

Source: https://www.tiptopjob.com/jobs/64843807_job.asp?source=backpage


• Location: San Fernando Valley

• Post ID: 104828973 sanfernandovalley
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