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Posted: Thursday, May 11, 2017 4:22 AM

PURPOSE OF POSITION: The primary purpose of this position is to deliver exceptionally high quality service to VCCUA?s members and teammates. A key element of this service is to identify member needs and recommend credit union solutions that will improve membersA? financial well:being. Additionally is responsible for posting transactions, answering inquiries and referring members to appropriate personnel for more advanced issues. This employee is expected to maintain a professional comportment at all times and comply with all Credit Union policies and procedures, including Standards of Conduct and Confidentiality. Part:time employees are expected to maintain flexibility with their schedules and may be required to work more than part:time hours based upon the requirements of the branch. ORGANIZATIONAL CULTURE:Position is expected to work in alignment with the Core Values of VCCU.Create fun Exceed expectations Be adventurous, creative and open:minded Never stop learningBe passionate, but compassionateBe genuineBuild a positive team and family spirit Do more with lessEmbrace CommUNITY Live the lifeSERVICE: Serves member in alignment with VCCUA?s Core Service StandardsExcellent Member Service is VCCUA?s 1 Priority. Excellent Member Service is prompt, accurate and friendly. Ensure member satisfaction through teamwork. Always treat all internal and external members with respect. Always use the members name Phone Standards: SMILE, GREET, INTRODUCE, INQUIRE In Person Standards:SMILE, EYE CONTACT, GREET, INTRODUCEAlways thank members for the opportunity to serve them. Respond promptly and appropriately to all correspondence. Maintain a professional image in oneself and oneA?s work area. Ask for the businessPerforms teller functions such as processing deposits, withdrawals, transfers, loan payments, account closeouts, bond redemptions and file maintenances as directed; cashes checks; activates and changes PINs for ATM and debit cards; issues cashierA?s checks, credit union checks and travelerA?s checks; processes mail, Night Deposit and Quick Drop deposits; generates statements; accepts stop payment requests. Answers basic product:related questions; refers members with questions regarding loans, IRAs and new accounts to appropriate employee(s). OPERATIONS: Adheres to all teller and check cashing procedures and deposit limits as outlined in the Authority Limits for this position. Balances currency, coin, and checks at end of shift to totals generated by system. Maintains familiarity and complies with all applicable branch policies and procedures such as accepting negotiable items, scanning checks, buying and selling cash from and to CDMs/TCRs or other Branch Reps/Vault Teller, opening/closing procedures. Maintains familiarity and complies with all regulations specific to branches (Bank Secrecy Act, Reg cc, Reg E, Patriot Act). Supports the training of new employees as directed. SALES: Maintains thorough product knowledge for credit union products and services, including loans as assessed by periodic A?Kato attacksA? and by passing annual product knowledge certification assessment. Provide general information to members; assist them with completing applications. Determines needs for and cross sells Credit Union services and products; achieves sales goals as assigned. Actively participates in sales training classes, meetings and activities. May perform other duties as assigned. SUPERVISORY RESPONSIBILITIES: This job has no supervisory responsibilities. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employees are required to complete any job related coursework assigned; including online coursework, in:person training, and offsite training as required by thei


• Location: San Fernando Valley, simi valley

• Post ID: 115683488 sanfernandovalley is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017