Posted: Wednesday, March 29, 2017 8:07 AM
Primary Location: US:CA:Valencia
Additional Locations: (n/a)
An exciting opportunity
Chronic pain affects hundreds of millions of people worldwide, including more than 100 million in the US alone. Our global mission:our passion and purpose:is to help these people with cutting:edge technologies. We helped develop the science of Neuromodulation. We are leaders in Spinal Cord Stimulation: the use of implanted electrical devices to help relieve pain. We are also a leader in DBS: deep brain stimulation. People with a passion to improve lives created these solutions and are hard at work on other breakthroughs. If you share our passion to truly make a difference, please join us. With Boston Scientific Neuromodulation, you will have a unique opportunity to change peoples lives.
A rewarding environment
If you love the ocean, the mountains, the desert and the city, youll love our global corporate headquarters and integrated operations in beautiful, affordable Valencia, California, just north of Los Angeles. Enjoy 300+ days a year of sunshine. Perfect to take advantage of our on:campus basketball and volleyball courts. Join our company softball and soccer teams. And enjoy other onsite amenities including an on:campus bistro, credit union, brand new gym, Toastmasters club, and much more. You will be well:rewarded for your passion to help people. Our salaries are competitive. Our benefits package is generous. And Forbes ranks our 401(k) program one of the top 10 in the country Maybe best of all, your co:workers are smart, committed, and fun.
A global leader
At Boston Scientific Neuromodulation, you join a team that pioneered in the fields of Spinal Cord Stimulation and Deep Brain Stimulation (DBS). But we dont rest on our laurels. We never stop looking for ways to advance these state:of:the:art technologies and improve. And over the past four decades, Neuromodulation technology has helped relieve pain and other symptoms for more than 400,000 people worldwide. But theres still so much more to do. So much more potential. So many more opportunities. So many more unmet needs. If you have the dedication, the drive, and the determination to help take Neuromodulation:and Boston Scientific:to the next level of excellence, we need you and want you.
The successful candidate will act as the interface to patients to perform service:related activities (Troubleshooting, Warranty Decisions, Complaint Handling, Sales Orders, RGAs, event registration, candidate requests, etc.), and will be accountable for complying with all Regulatory requirements with respect to complaint handling and maintaining the accuracy of the data within BSC business systems.
: Troubleshooting of external devices with patients and sales reps, including processing associated RGAs and sales orders (e.g., warranty, out:of:pocket, etc.) in SAP as well as documenting complaints in NetRM complaint handling system.
: Assisting with general inquiries and labeling regarding Neuromodulation products, documenting complaints in NetRM complaint handling system and following up.
: Reporting all other complaints regarding Neuromodulation products and documenting in NetRM complaint handling system for follow:up.
: Handling all overflow call types from Patient Care Reps, including:
: Field information, order and RGA requests from patients
: Update contact information
: Send out replacement ID cards
: Connect patient candidates to local reps, physicians and ambassadors
: Register patients for local events Design and carry out various field studies related to various market released products.
: Provide on call coverage after hours for all patient care call types.
: Perform other related duties as assigned, including special projects.
• Location: San Fernando Valley, valencia
• Post ID: 107498558 sanfernandovalley