Posted: Monday, March 27, 2017 12:53 PM
Primary Location: US:CA:Valencia
Additional Locations: (n/a)
Boston Scientific Neuromodulation is currently seeking an exceptional Patient Care Education Specialist I to join our winning team in Valencia, CA.
Why join Boston Scientific Neuromodulation in California?
We integrate all global operations at our worldwide headquarters in Valencia, California, close to Los Angeles, close to the beach, close to the mountains, close to the desert. All the advantages of Southern California and more affordable than many other areas nearby. Looking for onsite amenities? Check out our on:campus Bistro, Credit Union, private gym, and Toastmasters club. Take advantage of the 360 days of sunshine a year on our basketball and volleyball courts. Join our softball and soccer teams. We even have cricket and dragon boat racing teams We also offer numerous volunteer activities and events in the wonderful communities of Valencia and Santa Clarita. If you like to work hard and play hard, youll fit right in. And youll be well rewarded. Our salaries are competitive. Our benefits package is generous. And our 401K program? Forbes ranks it one of the top 10 in the country
What makes Boston Scientific Neuromodulation so special?
Weve seen the difference that neuromodulation technologies, such as spinal cord stimulation and deep brain stimulation, can make. These breakthrough platforms have helped more than 400,000 people worldwide over the past four decades. But there is still enormous potential to help even more people. As a worldwide leader in neurological devices, we strive to improve every life we touch through our dedication to innovation, our commitment to people, and our passion for performance.
Act as a direct contact for Territory Manager (TM) and TM team, along with physicians offices and hospitals, to handle prospective patients. Responsible for maintaining pipeline of candidates, contacting, educating, and progressing patients along their journey to potentially receiving a trial with the local physician, TM and team. Accountable for complying with all Regulatory requirements with respect to complaint handling and maintaining the accuracy of the data within BSC business systems.
Duties and Responsibilities
: Enter in all candidate information received from web site, post cards, local events and physician offices/hospitals into CRM tracking system.
: Contact all patient candidates within acceptable timeframe as determined by management.
: Educate candidates on spinal cord stimulation, pain management, insurance, psychological evaluations, and other requirements needed to get to a trial.
: Responsible for knowing all potential objections to SCS:therapy and respond per training.
: Provide summary reports to TM and local offices on a weekly basis.
: Draft written communication for letters and e:mails to candidates, TM and physician offices as needed.
: Support local TM and physicians with any education events and candidate follow:up as needed.
: Position will require periodic travel to meet with local sales reps, physicians, and customer staff.
: Perform other related duties as assigned, including special projects.
: Bachelors Degree in Engineering, IT, Health Science, Business, Nursing, Computer Science, or medically related field desired.
: 3:5 years experience in a fast:paced customer service environment desired.
: Biology, medical terminology, medical products or manufacturing Customer Service experience. General knowledge of computer skills Microsoft Office required.
: Excellent written and oral communication skills and organizational skills required.
: Experience in medical device industry
Boston Scientific (NYSE: BSX) transforms lives throug
• Location: San Fernando Valley
• Post ID: 104099388 sanfernandovalley